Wd my book customer support

Millions of people around the world trust their data to my book desktop storage. Sandisk, a western digital brand, is supporting this product with the above part number pn. Hi, recently my external wd 3tb stopped working, the drive still spins up if put into a different enclosureconnected straight to the pc, however the data is not visible as the drive appears as raw. After contacting wd support several solutions were proposed changing cables, power source, reformating disks etc, none of which worked but resulted only in time consuming work for me. I checked wwd tech support, they suggested i make sure i have the latest firmware which i do, and that as a last resort i reformat the drive which i. They dont care telling me it is all my fault for trying to do something the system cant do and the only option is to find additional software to fix my problem.

Please check your junk or spam folder if you do not receive an email confirmation. The automotive industry is undergoing significant transformation with electrification and the development of autonomous vehicles. My cloud sounds a lot like wds my book live product line, doesnt it. In the rma process i was informed that the defective my book duo should be sent back to wd in order to avoid charging. Over the years i have stored photos across 5 different external drives. Page 63 user manual sending customer support your log files if you have a problem with the my book live drive, complete the online form on the support page to generate a log and send it to wds customer support team. Had an issue with wd support when i noticed that the drive did not come with the 9 digit code that would give me access to my cloud. I could get back my files and then later i did change the settings to allow just me and nobody else on the computer to get access to the hdd book propertiessecurity. Tips for getting started with the wd my book backup drive. If your product is not listed above, please visit the product page. Available in various editions from essential, to premium to world edition. Registration register your wd product to get the latest updates and special offers. Also, when plugged in at boot up, it stopsfreezes computer from completing.

For more information regarding updating your system, visit windowsupdate recording your wd product information in the following table, write the serial number and model number of your new wd. Filled it up to about 7tb and found the drive to be slow and unresponsive at times. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and preserve their most valued data. Ive reached out to western digital customer services and they sent me a bunch of links that has nothing to do with the problem.

Most technical support questions can be answered through our knowledge base. Hello, currently, wd does not have a live chat support. This answer explains how to setup and use wd security and wd drive uti. Why isnt my wd my book external hard drive being recognized. Setting up and using wd security and wd drive utilities. Installationget online installation help for your wd product or software. Find low everyday prices and buy online for delivery or instore pickup. Customer service external drives for pc wd community. Wd my book essential not being recognized in windows 10. Companies are gathering as much data as possible to help the. Email support is free for the entire warranty period and our extensive. The level 2 technical support call to california was terrible.

We would like to show you a description here but the site wont allow us. Sending customer support your log files if you have a problem with the my book live drive, complete the online form on the support page to generate a log and send it to wds customer support team. Another option is to manually generate a system log and save or email it. Cannot run backup to wd my book after installing 360 v 5. A line of external hard drives by western digital, styled after hardbound books. Western digital my book troubleshooting, repair, and service manuals. Starting macos time machine backups to my passport and external usb drives. Is there a live chat customer service tech support option for my booklive. My book world edition user manual about your wd product 3 updating your operating system go to the start menu and click windows update. Designed to meet wd s demanding requirements for durability, shock tolerance, and longterm reliability, we back up pun intended. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and. Read speeds up to 2000mbs to decrease load times and get you into the game faster.

To know more about the services and products of the recovery center, call at 1800608 6008. Over the years wd has refined the my book design and it translates well to my cloud with subtle rounded corners and a clean, minimalist finish that suggests it. Easystore is for always on backup, streaming and cloud share. Completely pathetic customer service and shipping department. I just bought a new hp pc with windows 10 and connected my external hdd a wd book which is bitlocker encrypted through my previous now broken laptop. Western digital my book live user manual pdf download. I had both the best and worst customer support today from wd. Purchased two wd my book 6tb drives for consolidation and backup of photos. While 9496727000 is western digitals best tollfree number, there are 3 total ways to get in touch with them. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk, upthere and wd brands. Hi, i have just purchased a wd my book with the wd discovery software. For super fast data transfer the drive takes advantage of usb 3. As it turns out, the my cloud series is replacing the my book line, and the new desktop and mobile apps wd is launching.

Western digital provides data storage solutions, including systems, hdd, flash. This answer explain starting macos time machine backups to my passport. The next best way to talk to their customer support team, according to other western digital customers, is by calling their 8002754932 phone number for their technical support department. If youre going to to call an agent at 8002754932 be sure to read here for the best way to do it with alternatives and shortcuts.

The service center operates repair and maintenance corners for the customers support. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. Find over 30,000 products at your local micro center, including the my book 8tb usb 3. Western digital inand memory has become an important part of automated driver systems with local storage to fit the demanding data needs of the vehicle. To get started, choose the western digital brand youd like help with. Mybook it like an oversized thumb drive that requires usb power via pc not great for maintaining constant backups that is morely used for storage and portability of school and work files with less softwarenetwork shareing capabilities. Wd my passport ssd support information sandisk support. Memeo autobackup 30day trial is an easy, onetime setup, backup. Unlike some other people with this problem, my hard drive isnt showing up on my pc windows 7 or my husbands macbook air, and although it has a flashing blue light when plugged in, it isnt making that spinning sound, which has me worried it might be a gonner. My book essential edition user manual about your wd drive 4 software in addition to the drivers and utilities, this wd product is shipped with free trial software which can be installe d from the wd installer scr een that displays at the end of the hardware installation. Using win 10 on new ssd, wd my book backup sw does not work.

Wd my book 4tb external desktop hard drive, black customer. Support forums and wd support staff all give conflicting accounts with some saying all my book duos use encryption by default unless sold in a country with certain export restrictions while others say its only turned on if you use the wd security software. Once system operational and plugged in, it appears in device manager. Answer id 3739 this answer explains what the ses scsi enclosure services driver is on a usb or firewire drive that includes wd smartware. Wd my book hw recognized by cpu, could manually copy files, but unable to do full backup. Find over 30,000 products at your local micro center, including the my book 3tb usb 3. Wd 2 tb my book not recognized by norton or by file explorer, but shows up in device manager. It seemed quite simple to set up and i selected 4 drives that require backing up, but when i press back up it took 4 minutes to finish and only backed up about 3 folders on my c. My book duo stopped 2,5 years after purchase to be recognized by my windows 7 pc. Western digital singapore provides portable and affordable storage solutions for business. Wd backup sw could not find device repeatedly, even w tech support. Downloads download drivers, software, and updates for your wd product.